As MBB is a custom order boutique there are no refunds or exchanges. Each order is proofed and approved by you prior to application and delivery. MBB is not responsible for any damages that occur during the shipping process or improper care upon receipt. Please review the care instructions on our care instructions page.
Though we don’t refund or exchange, if there is a problem with your order at any step in the process please let me know via our email thread and we will work together to make it right.